From evidence to settlement.
Sinovoltaics holds the factory EL image of every module it inspected, per serial number. Field defects are traced to their origin - manufacturing, transport or installation - and presented to the OEM with evidence. A retainer-based claims practice for your fleet.
[Discuss a claim]
What claim management covers
Warranty claim management takes a suspected PV module defect from validation to settlement: warranty contract review, field EL/IR evidence collection, factory-baseline comparison per serial number, claim presentation, OEM negotiation and verification of the corrective action or replacement delivered.
Included:
- Warranty contract & claim validity review - what your warranty actually covers, what evidence it requires, and which deadlines apply
- Field EL / IR evidence collected to claim standard, compared against the factory EL baseline of the same serial numbers
- Claim presentation & OEM negotiation - technically argued, in the manufacturer’s own quality language
- Corrective-action & replacement verification - delivered remedies inspected before sign-off
- Insurer- & lender-grade documentation throughout
Deliverables: claim validity assessment, evidence dossier per claim, negotiation representation, settlement verification report.
Why claims fail - and why ours don’t have to
Most PV warranty claims die on one of three hills:
- Origin. The OEM argues the damage happened in transport or installation - and without a factory baseline, nobody can prove otherwise.
- Evidence standard. Photos and monitoring data are opinions; warranty clauses demand defect documentation the manufacturer’s quality department accepts.
- Asymmetry. The manufacturer’s engineers negotiate module defects every week. Your asset manager does it once every few years.
Sinovoltaics closes all three. The SELMA factory-baseline comparison settles origin per serial number. Our field evidence is collected to the standard we know OEM quality departments apply - because we have audited more than 350 of their factories and speak their QC language from the inside. That is what “factory-side knowledge on your side of the table” means.
The result: claims resolved by negotiation, not litigation.
When you need this
- Monitoring or annual inspections show degradation beyond warranty curves
- EL findings from end-of-warranty campaigns need pursuing
- An OEM has rejected or stalled a claim you believe is valid
- Serial defects emerge across a fleet (glass breakage, PID, backsheet)
- You want program-wide claims handled under one retainer instead of case-by-case fire-fighting
Engagement model
Program retainer plus per-claim fees. The retainer covers claim monitoring across the fleet - deadlines, degradation flags, serial-defect watch - so claims start from prepared positions instead of cold starts.
You bought the warranty. Collect on it. → Discuss a claim
